"Palliative Care"

About: Whiston Hospital

Husband admitted on the 31/3/2016 discharged on the 8/4/2016 admitted agin on the 12/4/2016 discharged on the 18/4/2016.

Suffers from metastatic Cancer which is incurable.

Admitted with acute episode of High temp and Pain.

On admission was not barriered off from infection despite requesting this as he is chemo Patient.

Acute Oncologist nurse came down after communication with Clatterbridge, quickly established after bloods etc that he was suffering from infection liaised with A and E doctor to put up IV Anti Biotic however they could not do this due to internal politics between departments waited a further 4/5 hours before this was done.

Admitted to ward - He was often left screaming with pain for over 30/40 minutes you would press the buzzer the Heath Care would come turn off the buzzer off and tell you they would go and find the nurse which could take up to 40 minutes as that Nurse could be dealing with an Emergency else where and there was no one else to come and help.

As a result he would be let in pain with no one to help therefore I was staying overnight for a fortnight nearly in hospital as he could not be left despite having two young children.

Palliative Care where called to support my husband they quickly established that my husband needed specialist care however as Clatterbridge and hospice to thier knowledge had no available beds he was unable to access this care.

Palliative Care were available 9 to 5 and after this hour a hospice helpline was in use to support doctors but that is if they are aware of it...

Weds evening husband was in extreme pain crying and screaming, I requested on call doctor at 8.30 they arrived at 10.

On his arrival it quickly became apparent that he was extremely bad tempered.

I requested a drug on behalf of my husband that i knew would help him as it has been prescribed before and been proven to help.

The Doctor refused, they stated that A and E prescribe this drug and its a lazy mans drug and they would not prescribe it.

I requested an alternative they stated he would think about it.

I explained to that my husband had a basic right to be out of pain and if they could prescribe something that would help the doctor shrugged their shoulders.

This doctor then asked me if I could see the buzzer buzzer in their pocket... that gone off twice and that meant they had sick patients to deal with...

I asked before they went, could they deal with my husband first to get him out of pain, they would not prescribe any of the medication requested, they would up his morphine however the doctor clearly did not not know what his original dosage was as they had not read his records before they arrived.

This doctors lack of care and compassion resulted in my husband nearly going Toxic as a result of the increased morphine.

Palliative care attended 24 hours later to prescribe the drug originally requested...

I raised this issue with PALS am still waiting for an apology on my husbands behalf.

Story from NHS Choices

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Response from Whiston Hospital

We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. I will speak with our PALS team to find out which areas your husband was admitted to and ensure that the ward managers and matrons are made aware. If you require any support please contact our PALS team on 0151 430 1376.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful