"Very rude consultant"

About: Renacres Hospital

I drove a 90 mile round trip after waiting since January to see a consultant. The receptionist staff are extremely nice and helpful, however, the consultant on the other hand was disgraceful. On the first appointment I sat for over 45 minutes waiting, the consultant was very abrupt and rude, made me feel like I was wasting their time. They told me to book a CT scan and MRI which I did. When I went for my MRI a young girl was booking a scan and in front of the waiting room, the member of staff stated that 'you would get an appointment quicker if you paid privately' - which I, along with everyone in the waiting room, found disgusting. On my follow up appointment, the consultant told me that my scan results were 'normal' and said that 'everybody has a different pain threshold and some are more sensitive than others' while laughing. I was made to feel so uncomfortable and that I was wasting their time, yet again. I was not impressed with this consultant and I felt that they were only interested in private patients. We came away from the hospital feeling very disgruntled and frustrated, fortunately I am under another hospital receiving treatment now, but the way this consultant spoke to us was just disgusting and as a consultant, they should have more respect and compassion for patients. The overall experience at this hospital was disappointing with regard to the consultant, but the receptionists were lovely, as was the hospital itself.

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Response from Renacres Hospital

Thank you for taking the time to leave us feedback. I have recently commenced in post as the General Manager and as such I am currently reviewing all recent feedback. Although I’m disappointed our service didn’t meet your expectations, listening to patient feedback, positive or negative, is crucial to improving our service for future patients. I have taken your feedback on board, and hope that if you are visiting us again, you have a more positive experience. If you would like to discuss further please call the Hospital and ask to speak to the General Manager regarding an online review. Again, thank you for your feedback.

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