"Treated quickly & competently, well informed,..."

About: St Peter's Hospital (Chertsey)

I was referred by my GP with abdominal pain to rule out appendicitis. I was seen very quickly and appropriate tests were carried out promptly. Staff were very friendly and helpful from registration at A & E through to delivery of results and conclusion of examinations by the Surgical Assessment Unit. I was treated with respect throughout my visit. I was asked for appropriate history (I had been to the hospital before and my records were all readily available and up to date) and I was given information about each test to be carried out. Tests were urine, bloods, blood pressure, temperature, ultrasound & general physical examination. At each stage I was kept informed of what was happening. I was taken for an ultrasound where an excellent sonographer talked me very clearly through what they were looking at / for a what the conclusion was. I required an internal scan and this was done in such a way that I retained my dignity and was put at ease. A member of staff walked me back to SAU rather than leaving me to find my way. I saw 3 'levels' of Doctor which reassured me that conclusions were being independently checked. There was continuity in that one doctor was there all the way through. Within about 3 hours of arriving I had received all the necessary tests and results, and been given a comprehensive summary of the conclusion. I did not require further treatment, but my details were held in case the pain continued. I was provided with clear instructions that I could go back directly to SAU (not via A&E) if I had any problems. I was then very impressed to receive a call the next day to check how I was. This is really good service and what I would hope for! Luckily I did not require follow-up.

Overall: very quick, competent, service - I felt respected, informed and listened to throughout, and confident in the conclusions presented by the doctors. The 'virtual ward' retention of information seems an excellent idea and follow-up call was also impressive - this could be really important in some cases. Excellent service - thank you!

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Response from St Peter's Hospital

Thank you for taking the time to share your recent experience at our hospital.

We are really pleased to hear that you were seen very quickly in our A&E and you felt well looked after and well informed of what was going on throughout your stay.

We will make sure your comments are shared with the staff.

We hope you are feeling much better.

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