"Totaly useless"

About: Erith & District Hospital

I was given an appointment for a blood test at 12:50. I arrived at 12:52 due to a little traffic and was told that the entire department had gone home and locked up. I pointed out I had an appointment but the receptionist just said "they have gone". No help, no explanation. They did however point out that it was "almost 1pm"

I said my appointment was 12:50 and they just looked at me blankly. In order to have locked up and left before I arrived they must have closed prior to my appointment time which begs the question of why I was given that time? So unprofessional and a total waste of my time. Utterly useless.

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Response from Erith & District Hospital

We are sorry to hear you are dissatisfied with the service you received at Erith Hospital but your complaint has been forwarded to the Urgent Care Centre when Phlebotomy is run by Lewisham & Greenwich NHS Trust.

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful