"Top, down excellence"

About: New Cross Hospital

The ophthalmology department is efficiently and calmly run.

The reception staff are pleasant and efficient. The nursing staff are competent, helpful and friendly. The doctors and consultants put me at my ease and worked efficiently.

Offered explanations of what they were doing and were keen to answer any questions from me.

I did not feel I was on a production line. Time seemed to be there for me to be comfortable.

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Thank you very much for taking the time to post your comments relating to your recent patient experience. I will share your comments with our staff and wish you well!

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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