"Stay in Lilac Ward Tolworth Hospital"

About: Tolworth Hospital

(as the patient),

Spent week in Lilac ward and it made me worse rather than better. I put my trust in these so called health professionals who I felt ignored me. when I did have chance to talk, someone would always come and cut conversation mid way. There were no one to one sessions and when I said this, the nurse blurted out oh I’ll talk to you later! But later never comes. In the end I discharged myself. I feel like the consultant psych didn't give a damn. I went home after exactly one week with no support.

I asked staff to contact my family, which did not happen until three days after admission which caused me agony and upset my carer because in the time following admission (between 3/4 days) no one knew I was in tolworth hospital. The staff’s promises to call never materialised until one member of staff put me out of my constant worry. How does that help a distressed patient driven to a breakdown to end up in nightmareland.

I did not eat or drink for three days as my meds were messed around with, one time prescribed next taken off then reinstated. I Gave up in the end, felt like bashing head against brick wall. staff spend all the time in office or with their 'favourites'. i ended up with no one to talk to, no care plan, and in the end discharged myself when told ward consultant couldn't give a damn. i left without any support.

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Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust We are preparing to make a change

picture of Victoria Gregory

Dear 'jog364'

Hello my name is Victoria Gregory and I am the Patient Experience Manager of the Trust.

I am very sorry to read of your experience and to help me reply to you I have been in contact with Chloe Perkins the ward manager of if Lilacs ward. She too was concerned about your negative experience. She would like to share your experience with the ward team to reflect on what you have said and to consider how to prevent such occurrences happening again. If you would like to contact her she would like to meet with to explore how best you can be supported. Her contact details are 0203 513 5129 or chloe.perkins@swlstg-tr.nhs.uk.

You may also consider making a complaint where we can investigate what has happened about your care. If you would like to do this please contact me on complaintsmanager@swlstg-tr.nhs.uk

However, my main concern is that you are supported and to this end please kindly identify yourself to either Chloe or I and we can discuss this further and see how we can help you.

Best wishes

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