"As an outpatient I was seen punctually ..."

About: Queen Alexandra Hospital

(as the patient),

What I liked

As an outpatient I was seen punctually on all three occasions, but felt that I was being rushed by the consultant. He didn't take on board all my symptoms when I trisd to explain. I

What could be improved

I was told at my last appointment that my procedure would be in Feb and they would be in touch. I'm still waiting and trying to phone is impossible. The phone is permanently engaged or on answerphone.

Anything else?

The maxillofacial unit admin/customer reception is a shambles, the phones must be switched off during busy periods. No e- mail address, how are we supposed to communicate with them short of a visit.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Alexandra Hospital

Thank you for taking the time to comment on our services, the Trust takes all feedback seriously. Please get in touch with us directly if you would like us to research your issue further by contacting our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful