"Phones are supposed to be answered"

About: Dewsbury & District Hospital

I was told I needed to wait two weeks for my MRI results, fair enough but it's now 2 days shy of three weeks and I've still not heard anything.

Phoned up today and was put on hold for over 30 minutes with no idea of when I would get somebody to talk to ... just a very annoying tune. No "You are Number 5 in the queue". Felt like they have a room with 40 or so phones in where they transfer calls to so they can see how long people will sit there before giving up.

Very poor service........

Story from NHS Choices

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