"Consultant - very poor manner"

About: Epsom Hospital

This afternoon I visited the cardiology department to see a consultant.

I was pleased I was first on the list and there wasn’t a patient in front of me, yet I still had to wait the usual half hour without an apology from the consultant.

NHS patients are entitled to apologies just as much as private patients.

I happen to be frontline NHS, so I have a bit of knowledge on how appointment systems and consultations work.

Consultant had a dreadful bedside manner.

They were abrupt, rushing through the appointment at lightning speed, asking me to make an immediate decision about an angiogram (no room for thought) whether I wanted it in the vein or artery.

I explained I didn’t know as I was unsure what an angiogram was, and they very quickly explained it was having dye injected in your artery.

Then asked did I want vein or artery.

I couldn’t answer and they seemed frustrated with me.

I said I’m not medically trained so could you please make the decision.

“Right, artery angiogram then” and started to fill in paper work.

Gave me a form and a script and that was it.

I felt they couldn’t wait to get rid of me, did they think I was a “time waster”? it felt like it.

They never mentioned that I needed to hand in the paper to the receptionist on the way out, hence I took it home.

All in all, an unpleasant experience.

Story from NHS Choices

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Response from Epsom Hospital

Thank you for sharing your feedback with us. We are concerned to hear about your experience and would like to look into this further. If you are happy for this to happen, please contact our Patient Advice and Liaison Service on 020 8296 2508 or email PALS@esth.nhs.uk. Thank you.

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