"A constant disappointment."

About: Gravesham Community Hospital

My appointment to have a coil fitting was cancelled and rescheduled 3 times before I gave up and had to go elsewhere. Reasons for cancellation 1 and 2 being the person who booked the appointments doing them on a day when a doctor wasn't there to carry out the procedure, and number 3 being when the doctor was off sick and they had no replacement. This charade carried on over the course of 6 weeks. The person on the phone was often rude and unhelpful, offering such statements as "we ain't got nothing," upon being asked if I could reschedule an appointment. As someone with mental health issues, it is also incredibly distressing to be constantly told, in a manner that is far from polite, that my appointments continually have to be cancelled, causing me stress with regards my employment and my ongoing gynaecological problems. We are now 3 months on, and I am still suffering, having also been let down by a clinic in Dartford.

Story from NHS Choices

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