"disgusted!"

About: Herts & Essex Community Hospital

I had an appointment on 14th April 16 with gynaecology which I attended after 2 texts to ensure I go. I arrived and reported to main reception to be told no consultants have turned up but I can wait if I want...which I did. 20 mins later I was told that the clinic has been cancelled! I went to reception and was told that I would have a letter with in a week with a new appointment...im still waiting!

I rung today and was told "the consultant probably has you in their book, I will remind them, and you will get an appointment through! not good enough! especially given the reasons I am attending the hospital! I had worked my self up for the appointment and had to take leave from work to attend! all the staff can say is I understand and when we were leaving they were all standing around laughing and joking! no compassion! if I could I would refer to another hospital!

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Responses

Response from Herts & Essex Community Hospital

I apologise for the delay in response.

This service is run by Princess Alexandra Hospital NHS Trust, if you wish to contact them, please call the PALS team on 01279 827 211, alternatively you can email PALS on pals@pah.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful