"Excellent care despite feeling I was not an emergency."

About: Royal Stoke University Hospital / Accident and emergency

(as the patient),

I attended Royal Stoke A&E after tripping over and sustaining a facial wound. Despite the wall to wall publicity about going for care elsewhere and the 150 minute waiting time I felt worried enough to persist.

The receptionist was pleasant and the Triage nurse sympathetic and caring. I was sent to sit in "Minor Injury" area and was told the wait would not be long. I was glad there was a water dispenser as I'd rushed to A&E and was dehydrated.

After an overall wait of 45 minutes I was ushered into a treatment room and cleaned up by a really caring nurse, who made sure to check for any non-apparent more serious injuries. After a large splinter of wood was removed, a very skilled doctor gave me a local anaesthetic and further cleaned and stitched close the wound.

All the time both nurse and doctor explained what they were about to do and why before proceeding. I felt calm and really safe. My injury, although "Minor" was treated professionally and I was made to feel I had done the right thing by attending.

Thanks to all the employees at Royal Stoke.

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Response from University Hospitals of North Midlands

Dear 'Amatuer bricklayer'

Thank your for leaving feedback on your care at University Hospitals of North Midlands.

We are pleased your injury was treated professionally and all staff involved gave there full care and attention.

Thank you and best wishes