"Compassionate and efficient care!"

About: Royal Preston Hospital

I just wanted to say how lovely the staff were on ward 3, as well as in the operating theatre and recovery room. I underwent a tonsillectomy and fainted before I even got to the operating room as my blood pressure was very low! Nurse held me and helped me into a wheelchair. The doctors in theatre did well to keep me calm by talking to me and making sure that I was doing well. After coming round from the anaesthetic I was extremely distressed but the nurse there was reassuring and gave me lots of positive things to think about, cheered me up! Once back onto ward 3 I had a nurse looking after me through the day and night; made me feel like my health and wellbeing was taken seriously. Very nice to talk to (when I could)! Gave me lots of great advice about after care at home. Overall very happy about my experience, I want to give my praise to all the hardworking staff that helped me through it, thank you!

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. It is always extremely pleasing to hear that the care and support provided was of the high standard we aim to offer all our patients. Please be assured that your kind comments have been shared with staff on Ward 3 and in the theatre.

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