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Care Opinion

Good quality care not so good answering phones

Story from nhs.uk

"Good quality care not so good answering phones"

About: Lincoln County Hospital

Quality of care has always been a high standard when I use the hospital in every department I've been in. The only issue is they don't seem to ever answer the phones. No matter which department you try to contact you can be trying for hours... sometimes days.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 7 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 22/04/2016 at 14:34
Published on Care Opinion at 15:22

picture of Sharon Kidd

Thank you for taking the time to leave your feedback on Lincoln County Hospital.

I am pleased that you have found your care to be generally of a high standard, but equally concerned that you have had problems reaching us by telephone.

If you would be prepared to e-mail me at Sharon.kidd@ulh.nhs.uk with details of the specific teams you have been trying to contact, I can pass on your feedback to them and ask them to review their procedures.

With best regards,

Sharon Kidd, Patient Experience Manager

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