"Do you have a receptionist?"

Mrs Mitchell, Deputy Head of Facilities Management, would like to apologise that you have experienced problems contacting our switchboard recently. There have been some Manchester wide failures at the BT Exchanges over the last few weeks and these may have affected you; however, whilst the Trust does have a standard to answer calls within 30 seconds, but we know that we only achieve this approximately 70% of the time. We are currently in the process of installing new switchboard technology which will improve how the calls are managed and improve the service delivered, including call answering time.