"I have a life threatening condition and surgery..."

About: Heartlands Hospital

I have waited since 11.11.15 for an aortic aneurysm repair. I had received an appointment for surgery for 15.04.16 which has now been cancelled due to 'unforeseen circumstances'.

I have contacted the vascular secretaries for an update on my new appointment but they have been less than helpful and say it is being dealt with.

My daughter was going to come over from the USA to care for me post operatively and has now lost over £1000 for air travel as there was not enough notice given for her to cancel. This will have to be rebooked when I receive my new appointment.

I am exceptionally concerned as the original letter from the consultant states that the aneurysm has 'grown quickly' and therefore now feel let down by the NHS as I have a time bomb which no one seems willing to help me with. Perhaps if its left any longer you wont have to help me?

Could you please acknowledge my concern and provide me with another surgery date ASAP so I can arrange after care.

It would have been helpful for me to understand this action if you could have stated in the cancellation letter the reasons for cancellation rather than 'unforeseen circumstances' and also if the vascular secretaries could show some empathy/ compassion when dealing with concerned patients and relatives.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Meynell

I am extremely sorry that you have been waiting for your procedure to be carried out for an aortic aneurysm repair. I am sure it was very upsetting to you for the procedure that was booked for 15th April 2016 to have been postponed at short notice without a clearer explanation. I do appreciate how much inconvenience has been caused to you, as well as your daughter making arrangements to come over from America to care for you post-operatively.

I would very much like the opportunity to look into this matter in more detail so would ask you to contact me at your convenience to allow me to obtain further information?

I can be contacted on 0121 424 0808 or by email: marie.helebert@nhs.net

I look forward to hearing from you.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful