"Very positive experience in ENT Department"

About: Croydon University Hospital / Ear, Nose and Throat

(as the patient),

Bang on time, excellent surroundings and lovely staff.

They have improved the booking system with tickets and muted bells to draw attention when you should approach the desk to register your arrival. Perhaps clearer calling of names when it is your turn to see the consultant, but all in all very positive.

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Response from Graham Richardson, Deputy Manager, PALS and Complaints, Croydon Health Services NHS Trust

Dear Bunch

I am pleased to learn that the improvements we have made in our outpatients area are creating a better experience and I am grateful to you for taking the time to let us know. I will ensure that your kind words are passed on to the outpatient department team and their managers

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