"mental health QMC"

About: QMC Mental healthwards

(as the patient),

I was admitted to a ward at the QMC, The toilets were smelly and dirty but the staff were reasonable. I only stayed hours on this ward as I was transferred to another just as I was going to bed. This is my view of what then happened: in the morning I got up and went to the communal room, there were no seat cushions on the furniture I thought the staff were using them to sleep on in the night, I thought they were supposed to be awake night staff. I Proceeded to make myself a drink, and then suddenly hell broke loose, I was surrounded by staff (I just wanted my cup of tea) I was put in a restraining hold by two staff and taken to my bedspace where I was put face down on the bed, the pillow wasnt removed so at times I felt I was suffocating, two staff jumped on my legs, whilst this was happening I was informing them that I had a disability, fibromyalgia, this did not help the staff to decide to stop jumping on my legs or loosen the grip on my wrists and upperarm, I was not struggling as the pain was very bad. I was then injected. within half an hour I was transferred out of the QMC, to the PK unit in Mansfield. I found the whole experience at this unit totally different, and was sent home one week later because there was not a bed available for me back at the QMC. The PK unit informed me that they thought I was going to be very aggressive etc. as this is what the QMC informed them about myself when my bed was secured. I believe that the staff are very despondent about their jobs, they have very few listening skills, and overall very aggressive to patients, the ward itself is unclean and unstimulating, from what I saw the patients spend most of the day in bed drugged up with no one careing about their welfare

Refers to: QMC Mental healthwards

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Response from

Firstly I would like to take this opportunity to thank you for your feedback on your experiences of the adult mental health wards at QMC. As an organisation we appreciate feedback, good or bad, as we see it as an opportunity to continually assess and improve our services. Additionally I would like to assure you that your concerns are being fully investigated under the Nottinghamshire Healthcare NHS Trust’s Complaints policy and procedure.

Our organisation always strives to provide a high standard of care and clean, hopeful environments and we are very really sorry that your experience was not a good one.

We will feedback on the site after the complaint investigation what we have learnt from your concerns and any action that we are going to take.

Please do not hesitate to let us know if you have any further feedback.

Many Thanks

Rachel Garton


Adult Mental health City Services

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