"Terrible staff"

About: North Middlesex Hospital

I gave birth here in June 2015 and would not be doing so again even though I live 10 minutes away.

1. The doctor who gave the epidural came in to the room in a bad temper. Started shouting at me to stop screaming (while I'm having a contraction) and get in to position so the doctor can put the epidural in as the doctor has to be in theatre. I'm scared of needles so naturally asked if it would hurt a lot and was told by the doctor that they would send my husband and mother out of the room and I would be alone if I don't stop screaming and being scared.

2. The midwife who was in the room with me during labour kept telling me of for pressing the epidural button ( which I was told to do every 20 minutes by the doctor). Made me feel like a failure. Was completely ignoring me when I was telling the midwife that I was having back labour that the epidural didn't fully work and kept telling me to calm down because my babies heart rate was high.

When the pushing begun the midwife kept telling that I wasn't pushing hard enough and that I should of listened to them when they told me not be pressing the epidural button, that it was my fault I couldn't push my baby out. Later we find out when another midwife comes in and does an internal examination that my babies head was facing sideways and her shoulder was stuck, that's why I couldn't push her out.

3. Once in theatre things went from bad to worse. At that point I couldn't feel anything from the waist down but they kept telling me to get of my bed and get on to the other bed even though I kept telling them that I couldn't feel my legs. Eventually my husband came in and he picked me up and put me on the other bed.

I would also like to add that I lost 950ml of blood in theatre and its disgusting that I was not given a blood transfusion until almost 24 hours later.

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Response from North Middlesex Hospital

Thank you for your feedback.

I am sorry that you felt the standard of care was not as you expected.

Every woman has a different delivery and some births do not always go to plan.

It is not until labour progresses that a midwife can determine how the baby's head is laying.

All midwives do give their patients encouragement to push and sometimes when women are anxious these remarks can seem a little out of place and wrongly give the impression that staff are uncaring.

All our midwives are caring and have helped to deliver over 5,000 babies last year working with mums to have a good birth.

I am the head of midwifery g.slevin@nhs.net and will be sharing your comments with the team.

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