"Cold doctors with no bedside manner"

About: Stepping Hill Hospital

I have seen a few consultants in here, and they are always people with a very cold manner.

If I want to enquire about something or try to show them my personal thoughts on what I believe is happening to me, they become arrogant and dismissive.

These people think so highly of themselves and should be trained to have more warmth and friendliness.

I come out in tears because I dont feel like Im treated as a human being.

Oh for the days when doctors actually felt compassion!

Story from NHS Choices

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Response from Stepping Hill Hospital

Thank you for your feedback.

I am so sorry to hear that your experience has been poor and that the consultants have not been compassionate during your consultations.

Please be assured that your comments have been forwarded to the Surgical Business Group to share with the appropriate consultants in order for them to reflect and improve on their manner.

If you would like to discuss your concerns in more detail, please do not hesitate to contact me on 0161 419 4353.

Kind regards

Patient and Customer Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful