"New hospital but awful service !"

About: Buckland Hospital

Appointment running late - even first thing in morning ! Took my young daughter to fracture clinic following a fall last week ! She had been looked after so well at another hospital by lively staff who did everything to make it a friendly and less scary experience . Buck land you are just on the conveyor belt ! So off we Trot to plaster room to wait for an assessment . The lovely plaster room staff had to go and remind doctor twice .

Doctor came and recommended a full plaster and no weight on it for four weeks . My concern was for school - so I asked if she could return and got a completely non committal answer !

Once seen and plastered ( this part very efficient) we came out and had received no advice on how to book follow on appointments ! So I asked a nurse who sent me to main reception . By the time I reached the front of a very long queue I explained . Oh you should have a slip of paper you will have to go back and get one from doctor .

Well that's just great with an incapacitated seven year old . However we went back got the paper which they had forgotten to give me and returned to reception !

Another long wait in the expanding queue and back to the receptionist . Right four weeks time appointment will be 23rd May . Now even my small brain can work out that's more than four weeks ! I enquired how many weeks that was and the member of staff said we have a bank holiday you know that's our next appointment ! So I asked if we could be seen at deal - they don't have clinics at Deal ( well they do according to the website! )

I eventually lost all patience and stated that it's not acceptable at which point the receptionist got me an appointment at QEQM for 9th May . However I have got home now and that's three weeks despite the receptionist counting the calendar three times ! - for gods sake !

What I want to know is why are apptmoints elsewhere not offered routinely when none are available

What are the medical drawbacks to a plaster being in too long in a child eg leg atrophy muscle wastage .

Are there fracture clinics held in deal and if so why was I told they are not !

Would never recommend this shambolic place . Such a contrast to the amazing service we received last week in Deal . Very disappointing.

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Response from Buckland Hospital

What a very difficult experience for you and your daughter.

I was so sorry to hear about this.

Please would you contact PALS (Patient Advice and Liaison Service) and they will follow this up for you.

They can be contacted by telephone on 01227 783145 or 01227 864314 or by email on ekh-tr.PALS@nhs.net

I hope that your daughter is soon up and running about again.

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