"Excellent centre -Where is it??????"
Posted via NHS Choices
The centre is great, the staff great, the service is good but the address and postcode is not on the forms provided by the surgery.
Consequently a lot of folk are still going to the old centre and getting wet trying to find the new place.
I appreciate that it has now been open for a while, but I also appreciate that the feedback to the new centre appears to have not been fed back to the surgeries - yet!
maybe a comments book or similar would be a good idea to capture contemporaneous feelings & feedback while still fresh in peoples minds - which if read by staff and actioned would help.