"So so so welcoming and understanding"

About: BPAS Richmond CC/Clinic

I went to the clinic nervous and scared of what was ahead of me but from the moment I walked in all staff were so caring and non judgemental (which I was worried about) I was treated there for a period of two days and both days I was treated with respect and couldn't have asked for better treatment. Only negative thing I have to say about the clinic is I had my mother and mother in law with me and I wasn't allowed to see both at the same time and they were not allowed to drink for the time I was there which all together was a period of 14 hours!

Apart from that I don't think enough people know about this clinic and it needs to be put out there!! Fantastic.

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Story from NHS Choices

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Response from BPAS Richmond CC/Clinic

Thank you for taking the time to post your feedback, we are very grateful for your comments which will be passed on to the relevant Manager and staff.

I am however very sorry for any confusion around your mother and mother in law being allowed to have refreshments. I can assure you that this matter will be looked into.

Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful