"Waste of an afternoon and no further forward"
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
Posted via NHS Choices
I have no issue with the department as a whole, reception staff and nursing staff were friendly and helpful. The consultant who I saw was not however. Having waited 3 weeks for the appointment, for something that had been causing me some worry, I was completely fobbed off and my questions brushed away. When either myself or my partner spoke we were interrupted and talked over, his bedside manner was just atrocious.
I tried my best to address this at the time and said I didn't feel I was being listened to, but again this was brushed over and I was too upset to try and argue it any further. I was made to feel almost foolish for being there and as though my medical issue was trivial, which it certainly isn't.
Having left with no help offered I have been forced to go back to GP for a private referral to someone else. It's a poor show but I know that I'll be treated differently by paying for private. I don't expect all the answers and certainly not straight away, but I expect to be treated with respect and treated as though I have some level or intelligence and understanding about my condition.