"Poor service on recent visit"

About: Birmingham Midland Eye Centre

I visited Birmingham Midland Eye Centre on 15th April 2016 to follow up on how I was getting along with the new prisms incorporated into my new glasses (for double vision in my left eye).

I told them that I have since had two pairs and through none of them did I have clear vision in my right eye. I actually got a refund on the first pair from the first opticians and tried having my eyes re-tested and a new pair issued at a second opticians and my vision was still blurred on the second pair (again in my right eye).

I also mentioned that the optometrist I seen at the opticians noticed there was a slight black spot showing up in an x-ray they taken on the back of my right eye but I let them know I had an appointment at the eye hospital and they said they should be able to let you know what it was.

I mentioned this to the person I saw at the eye-hospital and they said without knowing what it was they was unable to do anything and they don't do those tests there! (which I found surprising being an eye hospital!).

They then tested the latest pair of glasses with the prescription I was issued and said they appear to be done correctly to the prescription issued and said (after doing a few tests) that it must be the lens in the right eye on the new pair of glasses which needs re-testing and that I would have to book another appointment with them if I wanted to have the eye tested!! ...I was very surprised that this could not have been done when I was there as it takes me around 2 hours (using public transport) to visit them and I would need to book even more time off work!

They then booked an appointment for 4 weeks time to have my eyes tested! ...When I asked whether it was the same test they do at opticians they said it was so I asked whether I should just go to opticians again to have test re-taken rather than waiting so long and they said it was up to me!

I am very disappointed this could not have been taken care off when I was there and that I now have to go back to my opticians to let them know I need my eyes re-tested yet again to get the lens changed! ...hopefully I wont have to pay any additional than the £330+ I have already paid for the latest pair!

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Response from Birmingham Midland Eye Centre

I'm very sorry that you feel as if you have had your time wasted. If you would like to speak to someone in the management centre at the eye hospital please contact Joseph Mills on 0121 507 6845 or by email at josephmills@nhs.net. Joseph will be able to advise you further on your best next steps. Thank you for taking the time to comment. Toby Lewis, Chief Executive.

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