"Gold stars for Crawleys Short Stay Unit"

About: Crawley Hospital

This was my second visit to the Short Stay Unit within ten months. It was reassuring to find the high standards of both care and staff had been maintained, which shows it can be done!

All the staff - the nurses on arrival and in the recovery area, theatre staff and the consultant - were all caring, calm, reassuring and communicated clearly at each stage what would happen next. They were all cheerful and clearly work well as a team and support and help each other when necessary. Patients then feel more at ease and feel they can ask questions without feeling they are a nuisance. This is all in a clean modern light area too! Brilliant - keep up the good work!

Story from NHS Choices

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Response from Jamie Moore, Divisional Chief Nurse for Surgery, Surrey and Sussex Healthcare NHS Trust

Dear Troy25, Thank you for taking the time to share your feedback relating to your experience at our Short Stay Surgical Unit at Crawley Hospital. I will ensure that this is shared with the responsible teams.They will be very pleased to hear that their efforts to ensure the delivery of high quality patient care has been recognised and contributed to a positive experinence for you. I hope you are recovering well. Best wishes

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