"Staff changed Children's T.V Programme."

About: County Hospital (Stafford)

(as a parent/guardian),

Staff changed children's waiting room TV channel from children's programme to a popular soap opera they clearly wanted to watch.

Children in the waiting area had been watching the TV programme.

There were a number of other parents annoyed by this - as there was a significant waiting time and the TV had helped occupy some of the children as the waiting room has a very narrow range of toys

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Response from University Hospitals of North Midlands

Dear 'Parent Stafford'

Thank you for leaving feedback on your experience at University Hospitals of North Midlands.

We apologise for the experience you have had and have informed the Matron in the Childrens Department at County Hospital of this issue.

Thank you for bringing this to our attention.