"Turned Away Without Treatment"

About: Charles Clifford Dental Hospital

I rang up the centre, clearly explaining my problem to the person who answered. They were clear that my problem could be treated through their emergency appointments, however that day I was too late to get an appointment, so I rang back the next day and got booked in for the following week.

Once I arrived I was welcomed by the receptionists and told where to go. After a 30 minute wait I was brought to see the dentist. I explained and displayed my problem Cleary to them, to which they replied "so why are you here then?" in a demeaning voice. I was then told they couldn’t do anything for me and asked to leave. Which led to a humiliating walk through the waiting area only minutes after being called in.

This was one of my first visits to a dentists in years, and it has severely discouraged me from calling for emergency treatment in the future. I expected the attitudes of the “Doctors” to be held to a higher professional standard. This was by far my worst experience in any Health centre of any kind and was a complete waste of time since they could have told me over the phone that they wouldnt treat me.

Story from NHS Choices

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very sad and disappointed to hear of your experiences which is not what we would want for our patients. We would like to look into these matters and respond to you personally if you would be able to provide your personal details to our Patient Services Team.

The team can be contacted on telephone number 0114 271 2400 or by email at pst@sth.nhs.uk

Kind regards.

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