I moved into the area with a 37yr history of severe mental illness.

I was assessed during a 30min appt. By a CPN, who was totally oblivious to my difficulties in communicating my difficulties despite my husband trying to explain as well.

I told CPN I was struggling with mood, and had 3 weeks earlier taken an OD, I made it clear I felt I was struggling, that the voices were very active, but their assessment and that of their manager (despite not seeing me), was that I do not need the support of CMHT, and should rely on GP & 111.

I have not been assessed by psychiatrist, in the area and yet am taking heavy duty medication.

The CPN did offer to arrange a carers assessment for my husband, but has failed to do so. Their manager said (and reiterated this in their letter to me), that they would send information about a charitable counselling service, and about the local MIND, but failed to do so.

I am increasingly struggling to cope with day to day life, and feel completely unsupported, and as though I'm not worth being offered help. I can say with some confidence though that the only reason I'm still alive is down to the support from the online support community.

Story from NHS Choices

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Response from Kent and Medway NHS and Social Care Partnership Trust

I am very sorry to find that you have not felt helped by your contact with our service although am pleased to note that the peer support you have accessed online has been of assistance. It is the case that support for people, even with long term mental health needs, is often provided within primary care and whilst I wouldn’t comment about an individual case on a public website I do appreciate this change has created some challenges around people’s expectations of service delivery. I do recognise though that if our service offered support, such as arranging a carers needs assessment, then this should be actioned and would like to look into this. Would you please call the Shepway CMHT service manager or Operational Team leader on 01303 227510 who would be pleased to look into this for you and discuss any other concerns that you have - Nick Dent, PET Manager, Patient Experience Team.