"Receptionist is awful"

About: Whipps Cross University Hospital

I go to Whipps Cross for most of my medical issues as it is local. On this occasion I called to get some information as the department I called kept going to a answer machine I called the main reception 02085395522, When I asked them what time the department close they said 5:30 I told them I have an appointment a 6pm and if they will see me. They said they are closed and transferred my call to a FAX LINE. I called back to ask the same question I wasn't given an answer to and I was cut off after being put on hold. I know funding is not great but is that an excuse to hire terrible staff who cannot do their job? I don't think it is. I am appalled to find that these people are the first point on contact and that they have a obligation to provide information or put me through to someone who can but do not provide it. This is the NHS, if they do not want to help then they need to be placed elsewhere.

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Response from Whipps Cross University Hospital

Hi Shumi

We are very sorry to read of the difficulties you experienced whilst trying to contact one of our departments and that the line was cut off the second time you called. Please accept our apologies for this.

Your feedback has been shared with the switchboard team so that they can make improvements to the service where possible. Should you wish to discuss your concerns and so that we can look into this in more detail, please contact PALS on 020 3594 2040 or by email pals@bartshealth.nhs.uk to provide them with more detailed information.

Kind regards

Barts Health NHS Trust

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