"A long wait"

About: Trafford General Hospital

I had an appointment for 11 am on 27th March at orthapedics and trauma.

On arrival at 10:55 the waiting time , which is written on a board showed that there was a forty minute delay.

Oh well o least I know I thought

70 minutes later nothing !

I asked the nurse on duty where I was in the queue and after a long search through paper work they informed me I was 5th in line to see the doctor or in terms of time another 40 minutest wasn't convinced my papers were there to be honest .

Being the polite person I am I didn't complain but told the receptionist I could wait any longer as I had another appointment else where.

The notice board should portray a honest account of what the situation is at the time.

Decided to go private (through work) ,

Prior to this I had an x ray, which I heard one staff say to another

" are you sure you have the right patient "


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Response from Amy McCawley, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience of Trafford Orthopaedic Outpatients was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

The Outpatient Manager has apologised that you experienced such a long wait on the day of your attendance in the Trauma and Orthopaedic Clinic. The 27th March 2016 fell during a bank holiday weekend, when the clinic was not open. We have therefore checked clinic attendances for the period before and after the Easter Bank Holidays and there is nothing to indicate that waiting times had to be extended, so it has unfortunately not been possible to identify the specific reason for the delay you experienced. The Outpatient Manager has explained that clinics are often overbooked to facilitate the patient lists for specific doctors, but again this does not appear to be the case for the period up to and following Easter.

The waiting times should be updated regularly on the notice boards in the outpatient clinics and the Outpatient Manager offers her apologies that this was not the case on the day of your attendance. This has been discussed with staff in the clinic to remind them of the importance of keeping the board up to date and keeping patients updated verbally when waits become very lengthy.

We are also very sorry that you were made to feel anxious by the comments made by a member of hospital staff whilst attending for an x-ray, as this is not the standard of care we would expect. It is difficult to respond to all the posts in a full way, therefore if you would like to discuss your concerns with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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