"A vote of thanks to A & E staff!"

About: Horton General Hospital

I visited A & E a day after a fall at home and a sleepless night in pain. I'd fallen with my left foot bent under me.

I was seen by three members of staff, a receptionist who asked the usual questions, a Senior Nurse practioner who saw me before and after X-Rays and a radiographer. I was taken into a screened cubicle and asked questions. The nurse listened carefully and said they'd see me after X-Rays. I didn't have to wait long before being X-rayed with results explained soon afterwards and able to see the images clearly. Because I'd had recent surgery on this foot at another hospital I was advised how to ensure my results could be made available to relevant staff. In all I was in the Department about 75 minutes and had good care and left feeling reassured.

There was a steady stream of people across the age range needing assessment and a notice board explaining how many staff were on duty. The commitment was that all patients would be seen within 4 hours. Clearly met on this occasion! The waiting room was clean and there is a separate attractive area for children. It wasn't good to see crumbling plaster - the whole area could do with a make-.over. I couldn't fault the treatment I received.

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Response from Horton General Hospital

Thank you for taking the time to give this lovely feedback. It is great to know that your experience at Horton General Hospital was a positive one. At OUH, our staff are trained and guided to carry out their work with sensitivity and compassion, so it is wonderful to know that this has been your finding. We hope that you are recovering well, and wish you all the best. It has been a pleasure to share your positive comments with the relevant teams.

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