"You have made a great difference"

About: Lincoln County Hospital / General medicine Lincoln County Hospital / Respiratory medicine

(as a relative),

This is a thank you to all the staff at Lincoln County Hospital who looked after my dad so well during his lengthy illness. It's being two years since he died and I am sorry I haven't done this sooner but to honest I don't think I would have been able to before. Dad spent about six months on Carlton Coleby ward very poorly and for some time everyone wasn't sure what was wrong with him. He was very well cared for by all staff. After his eventual discharge he became a bit of a frequent flyer to the hospital, mainly to Carlton Coleby again. Although nobody ever likes being admitted to hospital I know it made a difference due to the good relations he had built up with staff. From Stacey the nurse in MEAU who always remembered him, to the lady who did the coffee round on Carlton Coleby and always remembered how he liked his coffee! The nurses all seemed to be genuinely compassionate and caring and it makes a difference. I remember during one of his stays I was poorly myself on Stow Ward and one of the HCSWs (Mike? ) brought dad over in a wheelchair to see me. Stuff like that when staff are busy makes such a difference and was so appreciated. When dad was diagnosed with leukaemia I think he was disappointed that future admissions would now be to Waddington and not Carlton Colby. Saying that the staff on Waddington were very nice, he just never spent as long there so don't think he got to know the staff as well but he was always very well cared for. When he left hospital to come home for what we knew would be his last few days the receptionist from the Day treatment Centre (sorry I don't know its proper name) came to find him on Waddington ward and say goodbye. But I know he really appreciated that. Being so caring and compassionate and treating people as individuals is what nursing should be about and the staff we met demonstrated this so well.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Phillippa,

Thank you so much for your very kind words. That you have taken the time to pass on your appreciation, especially in circumstances that, understandably, you are still finding difficult, makes them even more valued.

On Carlton Coleby ward, as with all wards across the Trust, we try to do our very best for all people in our care; it really makes a positive difference to staff morale when this is recognised.

Offering compassion to our patients, and their loved ones, is one of the Trust’s core values. A compassionate attitude is not something that can be taught, it has to be part of a person’s essential makeup.

As charge nurse on Carlton Coleby, it makes me extremely proud that members of my team continue to demonstrate this value and, in doing so, hopefully help to make what is clearly a very painful experience a little more bearable.

Please be assured your lovely feedback will be shared with my team, and I thank you once again for your kind words.

Best wishes

Ian Holdich

Charge nurse - Carlton Coleby ward

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Response from United Lincolnshire Hospitals NHS Trust

Dear Phillippa,

On behalf of all the staff on MEAU I would like to thank you for sharing this. The staff really appreciate hearing when they have made a difference to patients and their families.

I will ensure your kind words are shared with the team.


Tracy Bell


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