"very disappointed"

About: Tameside General Hospital

This is the 3rd time I have been to the dermatology department. 1st time the doctor was a complete waste of time just fobbed me off. I then after leaving my feedback got an email from complaints and pals who said another dermatologist would be able to see me so I arranged to book another appointment. They had a thorough look and prescribed me a few treatments for different concerns my main concern is a itchy very uncomfortable and tender to touch rash on my forehead and jawline. The treatment they prescribed made things worse so I called the dermatology department with no luck they don't even answer the phone I tried every day for a week. I gave up and called complaints and pals who got me through instantly and what do you know they wouldn't take any responsibility for the adverse effects I had they said I will only be seen in 4 months time and to go back to my GP and see another dermatologist, j couldn't believe how unprofessional they have been. I went to my GP they said they can't refer me anywhere else because my history will show I'm still I treatment with Tameside and I have a follow up in 4monthe time. So since January I have struggled endlessly with the rash no one has helped me. Today I went back for my follow up with and again they said there's nothing visible to them even though I was flinching when they touched my forehead area as its that tender and sore. I said even if it isn't visible it's very sore and unbearable at times and if they could do a skin biopsy they rufused. Very upset with the lack of service and help. They also went as far as saying I may have a mental disorder of being obsessed with my skin. I am nowhere near a solution to my irritated skin. The service I've received at Tameside as been Hurrendous.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Tameside and Glossop Integrated Care NHS Foundation Trust

We are very sorry you have had cause to raise this concern.

If you would like us to investigate your concern please contact the PALs and Complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk with specific details and we will investigate.