"Appointment Times Not Kept"

About: St Michael's Hospital (Bristol)

Appointment 4pm. Arrive 15mins early in order to be on time.

There is a board that tells you they are running 45minutes late. Total wait time 1 hour.

Why not text out to patients of the day and advise of long delays. Or should we assume that there is always a delay of 30-45minutes when an appointment is scheduled and arrive 45mins late in order to be on time?

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Response from St Michael's Hospital

Sorry to hear about your recent appointment delay. If you would like to speak to somebody about this please contact our patient support team: http://www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints/

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