"Lack of mental health services in Norfolk"

About: Norfolk and Suffolk NHS Foundation Trust / Adult mental health

(as the patient),

Tried for over a year to get help when severely depressed and suicidal. I had four assessments, all identical: lots of promises, but no help whatsoever.

I was told I wasn't eligible and that the lack of care is due to the cuts. I feel that it's a miracle I'm still here to say this. I think this lack of care is disgusting and neglectful.

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Response from Mary Aldridge, Assurance & Clinical Effectiveness Manager, Norfolk and Suffolk NHS Foundation Trust

We're sorry to hear of your distress and that you do not feel as if you have been directed to resources that support you.

It is very difficult to respond to your individual situation and the outcome of your assessments without being able to discuss this further with you.

We want to be sure that you keep safe and know what to do when you need support.

Colleagues in our Patient Advice and Liaison Service are available between 9am-5pm Monday to Friday on Freephone: 0800 279 7257 or email:pals@nsft.nhs.uk and will be able to give you time to tell your story more fully and can advise you.

If you quote the reference PALS N16-4 they will be able to link your contact with the comment you have posted here.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful