"Arterial flutter/Abaltion"

About: The James Cook University Hospital

I was so shocked to find myself in ward 30 very recently following an 'out of the blue' arterial flutter/ablation. To say shocked is almost an understatement!

A trip to A&E resulted in a 4 day stay.

I cannot praise the staff highly enough both in A &E & Ward 30. Everything was explained to me thoroughly & everyone was polite & curteous & so kind. The main thing for me was that I was just so frightened. The staff noticed this & were so reassuring & comforting. This was across every level from the consultant to the nurses & even the staff that brought my meals & cleaned the room. This was a great comfort to me & my husband as it helped to get me through it. I cannot thank you all enough.

Story from NHS Choices

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Response from The James Cook University Hospital

Good morning

Thank you for your kind comments regarding the care and treatment you recently received during your admission to The James Cook University Hospital.

I am pleased to learn that staff were reassuring and supportive during your stay and I shall certainly forward your kind words to them for their attention.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work.

These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families at The James Cook University Hospital or the Friarage Hospital on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for either of these awards, please visit online at www.southtees.nhs.uk/about/awards.

Many thanks again for your kind words.

I do hope you are recovering well.

With best wishes

Yours sincerely

Barbara Bellamy

IG & Patient Safety Advisor

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