My daughter was referred here for help when I found out she was self harming last year. After the initial waiting time she was seen by someone a few time which we were greatful for but then in January everything just stopped when her case worker left suddenly. My daughter was informed that she would be allocated someone else and that they would be in touch.
She had no contact for weeks until I telephoned on her behalf. I was informed that she had been allocated to someone and that they would get in touch. Still no reply! so I phone again and was told the person she was allocated to was sick. I informed them that I was concerned as my daughter was self-harming and needed support. I was told that she will be discussed at the next MDT meeting. Again no response until someone knocks on the door to see her, but she was not home they left a telephone number which wasn't right. Again I contacted them to speak this person on my daughter behalf and was informed they would leave a message for them to contact me. Yet again no response. I contacted them again to be told that they had left and no longer worked there and they would discuss my daughter at the next MDT!
I phoned the access team when I was concerned again about her self harm and they said they would contact Greenfields. Someone from Greenfields then telephoned my daughter to tell her that she would be discussed at the next MDT!
She has now had a letter informing her that she is on the waiting list to be seen at the centre!
Why back on a waiting list when she was already being seen.
This has caused my daughter unnecessary stress and anxiety. Not a very good service for someone who is in need where is the duty of care.
"Shocking Service"
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