"Poor care"

About: Royal Oldham Hospital

I was referred to Oldham Hospital for surgery in June 2016. Had to wait for surgery till November. In November surgery was cancelled on the bass my blood results which turned out to be fine when my consultant fro NMH repeated them. had to wait for another 2 months and this time, got admitted to ward F1 and all the process was done and ready for Theatre only to be told after waiting for ages that the surgery was cancelled and the booking, admission and the ward staff did not know anything. Finally had my surgery and whilst under anesthetic and morphine I remember 2 people at different times telling me that there was an accident whilst in surgery and they needed to take my blood for a test and would come back with the results and from 17/03/16 I still have not heard from them despite ringing them. I was discharged with out a sick note and when I rang to ask for it I was told to go and pick it up which I think is very insensitive for practitioner to say to a patient who has just had a major surgery and recommended to rest. On my care of communication notes it just states I have had the surgery with no details of what happened or what they found which I think id poor practice. a few days later I developed an infection and when I went to the walking centre they did not have the care notes and since no one explained to me after the surgery what they had done I did not know if it was key hole or open surgery as all I could feel blow my tummy was like just 2 sport that seemed they had done. No after care information was given at all, in terms of what I can do and not do. I have rang the hospital for a detailed report of my surgery and what happened and till now I have not heard anything. On 20/3/2016 on this ward it was just chaos, 1 lady despite pressing the buzzer no one attended and she collapsed and fell on the floor and that when everyone was running and hours later another one collapsed coming form the toilet and no one saw her till the fellow patients called the staff. On this day understanding the nurse was busy but the HCA were busy having a go at patients and gossiping whist sat at the nurse station. The HCA were so discriminating in the way they offered help . Coming back to my results all I want to know is what procedure did they do because due to the size of the fibroids the consultant was not sure if they would d a sub or total hysterectomy and I have requested to know what they found which I have not been told. The care notes are so brief and does not tell me anything even the sister I saw after having an infection 3 days after discharge did mention the notes does not say anything and advised me to request more detailed notes which I have already requested only to be given the same notes that just states that they removed a large fibroid womb. Oldham Hospital all I want to know is what happened and what was the accident about so that if I need treatment I can get it. Not recommended hospital or should I say ward

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Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

If you require any further assistance then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 604 5897 or alternatively email Pals@pat.nhs.uk.


The Pennine Acute NHS Trust

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