"Staff exceptionally nice"

About: Bmi - The Beaumont Hospital

The staff were so friendly and kind. They spent time explaining everything so thoroughly and were very professional. The hospital I feel is looking dated and the room was clean and pleasant enough ,but the whole place I feel needs an update. Ok it is a private hospital and not a hotel but I still feel it needs a revamp in my honest opinion.

I might be wrong but I wouldn't be surprised if it at least twenty years since a revamp. Even the blanket put on my husband's legs when he was being brought back from theatre was looking rather ancient!

The doors that are automatic at the main entrance open and close constantly even when nobody is near them so if you either worked in reception or were sat in the reception area I am sure you would find this irritating as they noisily fly open and closed literally all the time. Otherwise could not fault it.

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Responses

Response from Bmi - The Beaumont Hospital

Thank you for your feedback and for your kind comments about the staff who work here at BMI The Beaumont hospital. We welcome all comments, good or bad, as it helps us to know what we need do well and where we need to improve our service. Since your comments were posted our reception has been updated and we are currently updating the outpatient clinical facilities.

This is part of a continually on-going hospital-wide process.

For a hospital of our size we see and safely treat a large number of patients. As a result areas can become jaded quite quickly. Please continue to provide feedback when you next visit the hospital and we will do our best to investigate and act on anything that concerns you.

Robert Crane - Administration Lead

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