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First-class experience

Story from nhs.uk

"First-class experience"

About: Chorley & South Ribble Hospital

My two visits to the dermatology department have been so outstanding that I really did begin to wonder if they thought I was some 'inspector' posing as a patient!

All of the staff, from reception through to the Consultant I saw were friendly and efficient. My wait time on both occasions was virtually nil - that in itself was amazing.

Maybe I was just very lucky both times.

I was also very satisfied with my treatment and the way in which my condition was explained. I do not live close to this hospital alas, but despite my 30 minutes' driving time to get there, it has been well worth it.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 11/04/2016 at 09:37
Published on Care Opinion at 13:17

Thank you for taking the time to tell us of your experience when you attended our Dermatology Clinic on two occasions. It is always extremely pleasing to hear that the care provided was of the high standard we aim to offer all our patients. Your kind feedback has been shared with the team in the Dermatology department.

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