"Horrible experience 2nd time round."

About: Sunderland Royal Hospital

To start with I had the best experience with my first child the midwife and all the staff were brilliant couldn't make any bad comments unfortunately I ask for the same midwife again but they were on leave. This time round was the worst experience ever I had the most miserable midwife that was very abrupt and rude thankfully I had a lovly student midwife in with me aswell. I ended up having a c-section when I got back into my room the bed was broken and wouldn't go all the way down stopped half way so was very painful getting on and off the bed and also had to wait hours for pain medication. The bins were never emptied and were over flowing after the same midwife said twice they would get them emptied. If I was to ever to have anymore children I would refuse the midwife I had this time as I was not comfortable with them at all and they made me very uneasy.

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Response from Sunderland Royal Hospital

We are extremely sorry to hear that the birth of your second child was not the experience you would have wished and apologise for any distress this may have caused.

In order that we can share your comments with the midwife who looked after you, so they can reflect and improve on their practice, could you please get in touch with the Help and Advice Service so they can take your details.

Please also accept our apologies that there appeared to have been problems with the bed within your room and we will ensure this is looked into also.

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

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