"Very impressed by the whole system"

About: Eastbourne District General Hospital / Out of hours service NHS 111

(as the patient),

After having a sore throat for 2 days I woke up this morning to very swollen tonsils and a fever.

Unsure of what to do on a Saturday and not wanting to wait until Monday to seek treatment for what is likely to be tonsillitis I dialled the "111" number.

A friendly lady took my details and my information was passed onto a paramedic who confirmed that I was not an emergency and would be okay to wait for an appointment to be issued from my local hospital, Eastbourne District General Hospital. I was advised I may have to wait up to 6 hours for an appointment which to me is expected under the current stresses put upon our hospital and staff.

Within 10 minutes of hanging up a lady from reception at outpatients offered me an appointment in one and half hours from that moment. Wow! I was so pleasantly surprised but still prepared myself for a long wait once at the hospital.

I arrived at the hospital 15 minutes prior to my appointment and was seen within 5 minutes! !

The nurse that I was seen by was lovely! Such a kind and understanding person.

All in all I am very impressed by the whole system and found it to be quite outstanding with all members of staff involved making me feel cared for genuinely charming.

This is the second time my family has had to use the "111" route for out of hours healthcare due to it being the weekend and I have been fully satisfied with the service on both occasions. Many thanks!

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Response from Gilly Carliell, Associate Director of Comms and Engagement, Chief Executive Office, IC24 - a not for profit social enterprise nhs provider

picture of Gilly Carliell

Dear Cosygiraffe,

I am delighted that you had such a good experience with both our colleagues who provide the NHS 111 service and then our out of hours service at Eastbourne.

We do encourage our patients to contact us with good and not so good feedback so that we can aim to improve services for our patients.

I would like to thank you for taking the time to feed back to us here and do hope that you are feeling much better. I will ensure that your feedback is passed on to our out of hours staff.

With best wishes,


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