"Excellent treatment in AMU"

Brilliant GP home visit - Sutton Park Surgery, spot on diagnosis of patient needs resulted in short wait for excellent ambulance crew from Walsall.

Despite it being during the Doctor's strike, when taken in to GHH AMU where all staff worked superbly on my care.

Especially the doctor who saw me late at night and treated me with great dignity and listened to me and included me in the decision making as it happened.

Considering it was late at night, CT and portering staff gave superb service.

All AMU staff acted as a team and were very patient centred. Consultant care throughout was superbly courteous and again patient centred.

In fact my husband mentioned the next day that if it had not been for the lack of junior doctors on the picket line at GHH we cannot say they were missed such was the superb service in their absence.

However, the cleaning on the AMU ward was hit and miss and dirty towels I used were left in the uncleaned shower after my use for many hours and even when I was discharged. Otherwise it would have been five stars for cleaning.