"Appointment 08.04.16"

About: The Princess Alexandra Hospital NHS Trust

I would like to say that my appointment at Wych Elm Day Centre was excellent, on time and with very proficient staff all round.

I would not hesitate to recommend to other members of the public of the service provided.

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Response from The Princess Alexandra Hospital NHS Trust

Thank you for your feedback.

The people who work for The Princess Alexandra Hospital NHS Trust strive to deliver an outstandingly caring experience and in a recent CQC rating were rated highly for caring across the organisation, including an outstanding Maternity Service, however we also know we don't always get things right.

So, if you are ever in a position where you are considering raising a concern, we would urge you to make contacting the Patient Experience Team your first step, they have access to clinicians and leaders across the organisation and can escalate your concerns and more often than not, resolve them immediately. You can contact the site team night or day about concerns and the Patient Experience Team are available Monday to Friday 10am to 4pm on 01279 82 72 11 or at pals@pah.nhs.uk.

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