"pharmacy staff"

About: University College Hospital

I fail ill and had to go to A&E at UCLH hospital and after being diagnosed with Thyroid infection I was prescribed some medicines and advised to have some blood test.

when i went to the pharmacy ,there were plenty people wating and only one till opened.

i approached the person and I asked them gently if I could get my medicines else where as I needed to be in an appoitment and they rudely replied : what is wrong with our pharmacy?

i explained to them that nothing was wrong but i needed to go somewhere and again they replied rudely that if i need to buy my medecine elsewhere i need to go to GP to get a new prescription from them.

i honnestly never knew that, i work in a private hospital and the prescription can be bought everywhere in the uk.

i gave them the prescription and asked them how long it will take and again with a rude maner they said, as long as it takes?

i asked if they can fast track it and they said my prescription will be the last to be dealt with.

i felt so bad about their behavior , especially that all of us are patient and they did not even have the smallest kindness feeling for us.

i asked their name so i can report them , they did not give me their name but they are really really unprofessional individual

i had to wait over an hour and half to get my medicine and when it arrives their colleagues had to hold it as they did not put any stickers on it, so again i had to wait another 10 minutes.

in the pharmacy there is a leaflet saying staff do not tolerate abuse, but at the same time this person was abusing everyone around them, even a woman who was carrying a baby they came to ask her a question and she did not respond them, so they were yelling and saying it was just a yes or no question.

i dont think i will visit UCLH again.


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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the pharmacy at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful