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Thank you for excellent care and support

Story from nhs.uk

"Thank you for excellent care and support"

About: Castle Hill Hospital

I recently had a complete knee replacement, initially the operation had to be cancelled due to not enough beds/staff, the staff were very apologetic and I agreed the safety was a paramount concern, I was happy to wait a further two weeks (Easter was in the middle). Once in for my operation the staff were kind caring and very understanding they always offered the best care they could, they were short staffed on occasions but they did there best to ensure the ward ran smoothly and everyone's needs were met.

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Responses

Response from Castle Hill Hospital 9 years ago
Castle Hill Hospital

Submitted on 11/04/2016 at 14:02
Published on nhs.uk on 12/04/2016 at 02:31

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the Orthopaedics team.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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