"2nd shocking visit."

About: North Middlesex Hospital

My second visit in 2 weeks to A& E.After another fall I was taken by Ambulance'The booking nurse told me she needed my bed and since I could walk a little bit she told me to sit on a chair.in the corner.2 1/2 hours later they took a blood sample.They had been calling the wrong name.Every time a stretcher in in orfer!!Never again.!!!round the corner they banged my knees!! Already in pain I left and went to Whitington Hosp for treatment.. Goodbye North Middlesex.None of the residents in my building will go there!!

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Response from North Middlesex Hospital

Thank you for your feedback. So sorry that the service provided was not your expectation.

Unfortunately the attendance in A&E can rapidly increase and patients being brought in by ambulances on stretchers do require a little more space for manoeuvring within the A&E unit.

The ambulance staff should have taken a little more care and not knocked your painful knees.

I am the managing director for A&E service m.fitzpatrick@nhs.net and will be discussing your comments with the team.

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