"Touched by their reassurance"

About: Royal Derby Hospital

Yesterday I made the biggest mistake of my life, It was a lesson I will never, ever forget. I (accidentally) overdosed on MDMA.

Somehow in the sheer terror of the hallucinations and the horror of it all (aswell as my feelings of absolute shame and idiocy) I managed to realise that I needed urgent medical care. From phoning emergency services, to the abulance crew - right through to me leaving A&E - they were all absolutely amazing, truly caring professional people who didn't judge me for my mistake and cared for me deeply. I was made to feel dignified and human, when truly I felt I didn't deserve it.

To everybody yesterday who had to deal with me (The emergency phone operator, the Ambulance crew, the HCA's, the nurses, the doctor), I hope you read this (Please show them this message if you can) - Thank you from the bottom of my heart, its something I will never forget. I'm aware of what a fool I had been, and this very lesson that will stay with me for the rest of my life. I simply have no words to show the gratitude I have for how you made me feel, and not once did any of you look down on or judge me - at this very dark moment in my life.

Thank you all so much. I wish you all the very best, because from this day forward - I am going to live my life very differently. Bless you all.

Story from NHS Choices

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Response from Royal Derby Hospital

Good afternoon

It was very kind of you to take the time to write about the hospital and the ambulance service; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Ambulance staff and the Emergency Department who attended to you. I have forwarded your note to the relevant managers of the departments mentioned for them to share with their staff.#

I hope you are feeling better.

Patient Advice and Liaison Service (PALS)

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