"eye clinic"

About: Russells Hall Hospital

the consultant i saw was very very unprofesnal, when they touched my eyes i kept blinkin, which is what most people do when they have there eyes touched, they kepted huffin and puffin at me and tellin me i was makin them behind for their ohter patiants, in the end they said to me im refusin to do you and got up and walked out the room. i was disgusted with them. would not recommed any body to go there

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about your experience of our Eye Clinic. We are very sorry to hear that you feel the consultant treating you behaved unprofessionally during your recent visit. This is certainly not the sort of experience we would expect for our patients and so must apologise.

We would appreciate the opportunity to look into the issues you have raised. However, in order to do this, we would need to know more details about your visit, for example the date of your appointment and doctor who treated you.

If you would like us to investigate further, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful